Question 1

How can i book the tour?

Accepted Answer

You can easily book any of the tours by clicking our BOOK NOW button.

Question 2

How much an infant cost?

Accepted Answer

Childen under 3 years of age are all free

Question 3

What happen if there is bad weather condition?

Accepted Answer

If we cancel the tour due to the weather conditions, you can select another day or receive a refund in full. Tours are never cancelled due to rain and you will lose your fee should you choose not to partake.

Question 4

Can I book a tour and pay when I get picked-up?

Accepted Answer

We only accept advance payment. Unless if you book last minute then we can accept on tour payment.

Question 5

What is the latest time I can book a tour?

Accepted Answer

Our booking reservation closes at 22:00 the day before the tour.

Question 6

How can I book the tour with you if I can’t pay online?

Accepted Answer

You can choose our counter service option and pay cash through a travel agent closest to you or through your hotel/resort.
 
We can also send a PayPal link with a 3% Bank fee (if requested)

Question 7

How many people will be on a speedboat tour?

Accepted Answer

We have 2 different types of Sea Tour:
 
1. VIP Angthong marine park - we only accept up to 16 participants per group tour
2. Koh Madsum ( Pig island ) & Koh Tan tour - we accept up to 29 participants per group tour
 
And we have 3 speedboats ranging between 30 to 35 passengers per boat

Question 8

What happens if the tour is cancelled by the tour operator?

Accepted Answer

You will be notified prior to the tour, offered the tour on a different day or be refunded in full.

Question 9

Can I cancel or change the date of the tour?

Accepted Answer

Yes, but the latest would be 18:00 the day before the tour, please send us an e-mail at contact@happysamui.com (mailto:contact@happysamui.com)or call our office at +66 (0) 924 393 831 to request the change or cancellation.

Question 10

How will I reach your pier?

Accepted Answer

Please wait in the lobby of your hotel where our driver will pick you up by minivan, hotel transfers both ways are included.

Question 11

What if I am not picked up at the designated time?

Accepted Answer

Please call our office on +66 (0) 924 393 831 if your pick-up has not arrived within 15 minutes of the specified pick-up time on the tour voucher.

Question 12

What if I am vegetarian?

Accepted Answer

Please inform us on booking in order to cater for you.

Question 13

What if I am unable to print or forget to bring my tour voucher?

Accepted Answer

Mobile proof of your booking is acceptable.

Question 14

What should I bring on this tour?

Accepted Answer

A hat, sunscreen, towel, swimsuit, sunglasses, cash for admission fee to Anthong National Marine Park and any extra items you may wish to purchase i.e. additional drinks, snacks etc.